Refund policy

Due to the nature of our products, we do not offer refunds.

Damages and Issues

Please inspect your order within 24 hours upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and work towards a satisfactory resolution. You can contact us at info@dermpr.store with your order number and details about the issue.

Exceptions / Non-Returnable Items

We do not accept returns for our products due to their sensitive nature. Once the products leave our facility, they cannot be safely returned or resold. For this reason, all sales are final.

If you have any concerns about your specific order, please reach out to us at info@dermpr.store, and we will do our best to assist you.

Exchanges

We do not offer exchanges for our products. If you have any concerns about your order, please contact us, and we will address them on a case-by-case basis.

European Union 14-Day Cooling-Off Period

We do not ship to the European Union. Therefore, the 14-day cooling-off period does not apply to our products.

If you have any further questions about our refund policy or need assistance, please contact us at info@dermpr.store.