Frequently Asked Questions
Shipping
Do you offer shipping by mail?
Yes, we offer shipping by mail.
Do you offer local delivery?
No, we do not offer local delivery.
Do you offer in-office pickup?
Yes, we offer free in-office and curbside pickup. Simply select pickup at checkout, and your order will be ready within 2 to 4 business days. You’ll receive an email with pickup instructions. Please bring your order confirmation email when picking up.
What are your costs for shipping, local delivery, and/or store pickup?
We charge a flat rate of $5.00 for shipping within Puerto Rico.
How long will it take to receive my order?
Orders are processed within 2 to 5 business days. After processing, it typically takes between 7 to 10 days for the order to arrive.
What shipping service do you use?
We use USPS for shipping.
To which countries and/or locations do you send your products?
We ship to the United States and its territories.
Do you offer international shipping?
No, we do not offer international shipping.
Returns
What is your return policy?
Due to the nature of our products, we do not offer refunds.
Damages and issues:
Please inspect your order within 24 hours of receiving it and contact us immediately if the item is defective, damaged, or if you received the wrong item. This will allow us to evaluate the issue and provide a solution. You can reach out to us regarding any return inquiries at info@dermpr.store.
What are the steps to follow if I do not receive my order?
If you did not receive an email confirming that your order was processed, please contact us at info@dermpr.store. If your order was processed and you received an email confirmation, you will need to resolve the issue directly with USPS.
What are the steps to follow if I receive my order defective or damaged?
Please contact the manufacturer directly or reach out to us at info@dermpr.store.
How do I contact you if I can’t find the answer to my questions here?
You can contact us via email at info@dermpr.store or by calling 787-628-0140.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our customer service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@dermpr.store.